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Car parking at the hospital

Car parking at the hospital

Notice to patients and visitors about our new parking system

Our contractor has recently introduced a new number plate recognition system to improve the management of parking at North Mid. The procedures have changed slightly. Please carefully read the signage around the car parks and ensure that you either pay for the full duration of your stay or register your vehicle.  Anyone who is having difficulties with getting an issue resolved should contact nmcarpark@compass-group.co.uk. The following section provides information on how the new parking system works. Thank you. 

Which car park? 


The hospital has three car parks and operates
an automatic number plate recognition system (ANPR) which will identify any vehicle by its number plate as it enters and leaves the hospital car park. The driver of the vehicle has 15 minutes to pay for parking which must cover the duration of your stay – see the hospital site map for car parking areas.

 

Your route by car to the hospital depends on which car park you want to use:  

The main car park entrance is in Bull Lane. It is next to the hospital’s main entrance and next to A&E. The main car park is for A&E, outpatients and all services except maternity unit services. All parts of the hospital can be reached on foot from here.

The anti-coagulant blood tests clinic car park has only a few short stay parking spaces and is for anti-coagulant clinic users only and for drop off. Its entrance is in Bridport Road. 

The maternity unit car park has only one entrance, which is in the westbound approach road (Sterling Way) of the A406 North Circular Road. The maternity unit car park is only for the use of maternity unit service users. 



Charges

The charges for use of the car park (including VAT) are:

    Up to 1 hour  -  £2
    Up to 2 hours - £3
    Up to 3 hours - £4
    Up to 4 hours - £5
    Up to 5 hours - £6
    Up to 6 hours - £7
    Up to 8 hours - £8
    8-24 hours    - £15

All visitors who park in the main car park can pay by cash, card, phone or app.  

Visitors who use the maternity car park must use the car parking machines.

Visitors who use the anti-coagulant blood tests clinic car park must park in one of the visitors' parking bays. Parking is limited to one hour. These bays are for clinic patients only. 

How do I pay?

Pay by phone – Just Park contact numbers are displayed on each payment machine 01453 488020 (location number: 179047). Payments made through Just Park are subject to a 20 pence booking fee.

Please note: RINGO phone services are no longer in operation at this site.

Contactless payment is now available.

If you receive a penalty notice and you wish to dispute it, please follow the appeals process: appeals process leaflet .

Carers' passport benefits

We were the first hospital to introduce a carers' passport scheme for carers who support vulnerable patients while they are in hospital and visit regularly. The passport enables carers to visit outside normal visiting hours and to pay £1 a day for parking. The passport also entitles carers to free drinks while they are on the ward.  

Carers of vulnerable patients who haven't been offered a carer's passport by ward staff, can obtain one by speaking to the ward manager. Carers’ passports are valid for seven days and must be renewed weekly, if the patient is in hospital for longer. 

£1 a day parking for carers' passport holders

To obtain a £1-a-day carers' passport parking ticket, passport holders should first park in the main car park. Then go to the hospital cashier's office (podium, level 0, near the main entrance) to buy a pass for up to seven days. Please take your current carers' passport and car number plate details with you. On receipt of your parking pass, please return to main reception and ask the receptionist to put its details onto the parking system. The process takes a few minutes, so please allow some extra time.    

Blue Badge holders - how to obtain free parking

We offer free car parking for Blue Badge holders. Please present your Blue Badge to the the receptionist at the hospital's main entrance, together with your car registration number/s. The process may take a few minutes, so please allow a little extra time. You need to do this the first time each car covered by your Blue Badge scheme parks at the hospital. If your current Blue Badge expires or if you change vehicle/s, you will need to re-register your details at reception. 

Main car park: Blue Badge holders who park in the main car park are only required to show a Blue Badge on your first visit with each registered vehicle. Your car registration details will then be kept on file. 

Maternity unit car park: Blue Badge holders who park in the maternity car park are not currently required to register the badge, but must display the Blue Badge on the vehicle dashboard.  


Frequently asked questions:

Q.  What parking management system is operating at North Middlesex University Hospital?

A. We operate an automatic number plate recognition system (ANPR) in the main car park which will identify any vehicle as it enters and leaves the hospital car park, the driver of the vehicle has 15 minutes to pay for parking which must cover the duration of their stay. The ANPR cameras will identify anyone who has not paid sufficiently to cover their stay.  A parking penalty notice will be automatically generated and sent to the registered vehicle address.

Q. Can I drop people off or do I need to pay?

A. Visitors have a 15 minute grace period, this allows them to drop off passengers or alternatively pay a minimum fee of £2 for one hour.

Q. How can I pay?

A. Cash, card, phone or app.

Pay by phone – Just Park contact numbers are displayed on each payment machine: 01453 488020 (location number 179047).

Please note: RINGO phone services are no longer in operation at this site. Do not use their website.

Contactless payment is now also available.

Q. Do I need to display my parking ticket?

A. No, the automatic number plate recognition system is linked to the payment machine and will know that you have paid. It is not necessary to display a parking ticket.

Q. Does the hospital provide free parking for Blue Badge holders? What should I do?

A. We offer free car parking for Blue Badge holders: simply present your Blue Badge to reception at the hospital's main entrance with proof that it belongs to you.

Visitors are only required to show a Blue Badge on the first visit as our system will keep a record of your details for future visits. You will need to update us if your current badge expires or if you change your vehicle. If more than one vehicle is registered under your Blue Badge scheme, the details of each must be registered at reception the first time the vehicle is parked at the hospital. 

Q. Can I have a parking receipt for my own piece of mind?

A. Yes, a receipt can be obtained at the point of payment but this is only necessary for your own records. Follow the on-screen information to obtain a receipt.

Q. Who should I contact if the machine is not working?

A. In the first instance, please use one of the other machines or utilise other payment options. Failing this, please speak to a member of staff on the information desk at main reception.

Q. What should I do if my payment has been taken but receive no confirmation of payment?

A. Call CPM in the first instance – 08454 635050. They act on behalf of Medirest (who provide a range of services to the hospital).

Q. I have received a penalty notice but do not agree to pay the fine. What can I do?

A. Follow the appeals process on the penalty notice with all relevant justification. Further information is here: appeals process leaflet 

Q. Anyone who is having difficulties with getting an issue resolved should contact: 

nmcarpark@compass-group.co.uk

Page last updated January 2018