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Contact us

Contacting patients in our hospital during the Covid-19 pandemic

We know how important it is for families to stay in touch with relatives who are patients in our wards. 

Because we have had to restrict visitors to reduce infection risks, we have added new ways to keep in contact: 

    • email northmid.patientmessages@nhs.net and we will pass on your message on a handmade card 
    • use our donated phones and tablets to Skype or FaceTime your relative - contact our PALS team to arrange on 020 8887 3172 or northmid.pals@nhs.net 
    • we can provide a phone for your relative to call you - ask our PALS team to help.

      Hospital address

      North Middlesex University Hospital NHS Trust 
      Sterling Way 
      London 
      N18 1QX

      Hospital switchboard

      Telephone: 020 8887 2000

      Patient advice and liaison service (PALS) 

      If you are a patient and have a query please contact our patient advice and liaison service (PALS) by email northmid.pals@nhs.net or call 020 8887 3172. Find out more about PALS.  

      Compliments and suggestions

      If you’d like to compliment a service or a member of staff or make a suggestion, please email our complaints and feedback team at northmid.complaints@nhs.net – it will be shared with the individual or service. 

      You may also write to them at this address: 
      Complaints and feedback team, North Middlesex University Hospital, Sterling Way, London N18 1QX

      Please also share your positive experiences on NHS Choices at 
      www.nhs.uk.

      Complaints 

      If you would like to make a complaint, please email northmid.complaints@nhs.net or call 020 8887 3858. You may also write to them at this address: Complaints and feedback team, North Middlesex University Hospital, Sterling Way, London N18 1QX. Follow this link to find out more about complaints

      Freedom of Information requests

      Please email northmid.freedomofinformation@nhs.net

      Health records

      To request a copy of your records, please email northmid.accessrecordsbox@nhs.net

      Other feedback

      Here are some other ways of providing feedback to us: 

      Other useful contacts for patients - click here

      Page last updated January 2018