Accessible Information Standard

Accessible Information Standard

The Accessible Information Standard was approved in July 2015, and sets out what steps health and social care providers must / should take in order that people who access their services receive information in the format they require and have appropriate communication support.

 There are five basic steps making up the Accessible Information Standard:

1.       Ask: identify if an individual has any communication/information needs relating to a disability or sensory loss

2.       Record: record these needs in a clear, unambiguous and standardised way; electronically or using paper records (administrative systems or documents)

3.       Alert/flag/highlight: ensure recorded needs are ‘highly visible’.  Whenever a service user’s records are accessed by other staff members, they should be            
          prompted to take action to communicate appropriately with the service user

4.       Share: include information about a service user’s communication needs as part of existing data sharing processes and in accordance with existing information
          governance frameworks

5.       Act: take steps to ensure the service user receives information they can access and are able to understand, because it has been delivered in the way that was

The trust has developed a policy and implementation plan for the AIS
The plan is being monitored through our Patient Experience Group
Our Accessible Information Policy can be found: here

 More information NHS England Accessible Information Standard

Page last updated: March 2018