North Middlesex University Hospital staff, patients, their families and carers are taking part in Experience of Care Week 2018 to improve patients’ and carers’ experiences of care.
Throughout the week from 23 to 27 April we’ll be sharing experiences of our patients, getting involved in Twitter chats, events and other activities.
The national awareness-raising campaign puts experience of care in the spotlight and gives people the opportunity to share and celebrate improvements in health and social care.
Deborah Wheeler, director of nursing and midwifery, said: “Many of our patients tell us that they value the opportunity to provide feedback to us on our services. We use this to improve our services and care. We hope that our participation in Experience of Care week will highlight the work we do to make patients’ experiences as positive as possible.”
Tracey Walton, whose father-in-law David Walton was an inpatient in the hospital’s Charles Coward ward said: “My husband and I would like to thank all staff involved in his care, which was exemplary. Their professionalism and kindness helped not just my father-in-law, but also helped our family through a difficult time.
“We particularly appreciated this on a day when their workload seemed especially heavy. My husband tried to thank them personally but they were so busy, he did not want to interrupt. Many thanks to all, your work is highly appreciated.”
Kath Evans, NHS England’s experience of care lead, said: “The focus of the week is about celebrating local work as well as sharing it nationally and internationally too. Last year the week started some really interesting conversations, reaching more than 67 million people through 10,000 tweets and other social media activity. Social media is key to bringing the week alive and we encourage staff, patients and families and carers to join in by using the hashtag #ExpofCare.”