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Patients survey results heading in the right direction, but more progress needs to felt by patients

Thursday, July 2, 2020
The North Mid’s latest patient survey results show progress is being made but not all of the improvements in operational and clinical performance have been felt by patients.

Booking arrangements for non-emergency patient transport to North Mid are changing - 1 September 2019

Booking arrangements for non-emergency patient transport to North Mid are changing - 1 September 2019

Booking arrangements for non-emergency patient transport to North Mid are changing - 1 September 2019

Friday, August 30, 2019

From 1 September 2019, booking arrangements for non-emergency patient transport to North Mid are changing.

Patients can book their own non-emergency transport by calling the nurse-led patient transport assessment centre on 0330 240 4909. Calls to this number will be charged at a local rate.

The assessment centre is open Monday to Friday from 8am to 5pm excluding bank holidays.


No change to elibility

There is no change to the eligibility criteria. Access to non-emergency patient transport (NEPT) continues to be based on medical need. 

The nurse-led patient transport assessment centre will use assessment questions for each booking to establish each patient’s eligibility to access NHS-funded transport. These questions may be revised when necessary to ensure they are in line with Department for Health and Social Care (DHSC) guidance.

The results of the eligibility assessment will remain valid for two weeks. Regular NEPT users will be assessed every three months. 


You can make bookings up to four weeks in advance. Whoever makes the booking - yourself, a relative, carer or healthcare professional - will need to be able to answer the questions that form the eligibility assessment accurately and in full.

 

The eligibility criteria restricts NEPT to patients whose clinical condition means that travelling by any other means would be detrimental to their recovery or existing condition, such as (but not limited) to:

  • patients who need to be transported on a stretcher
  • some wheelchair patients
  • some patients receiving oxygen
  • patients who require paramedic services
  • patients who need the support of patient transport staff during the journey

 

NEPT is provided based on medical need only and not whether the patient can afford the cost of their journeys to and from appointments. Some patients on a low income may be eligible for reimbursement of travel costs through the healthcare travel costs scheme (HTCS). This funding can also be issued in advance, either per journey or in a block sum, depending on the frequency of travel. 

 

For any queries, please see our Frequently Asked Questions page, or contact the patient call centre on 0333 240 4909