Staff at North Mid spoke highly of the culture and of the leadership team according to a new report published today (Fri 25 Oct) by the Care Quality Commission (CQC).
Following a partial inspection undertaken by the healthcare regulator in July and August, the CQC has rated North Middlesex University Hospital NHS Trust as ‘Requires Improvement’. The Trust received a rating of ‘Good’ for both Caring and Well Led, and Urgent and Emergency Care services improve to ‘Good’ overall.
The inspection found more than a dozen examples of outstanding practice at North Mid, including:
- Specialist care in the Trust’s Iris Clinic for people affected by Female Genital Mutilation (FGM).
- Outreach sessions in local schools in relation of knife crime, alongside youth workers embedded in the Trust A&E Department, working with victims and perpetrators of serious youth and gang-affiliated violence.
- Internships to 12 local people with learning disabilities, in partnership with a local college, to give them the chance to experience the roles available and to develop their skills, knowledge and behaviours.
- Recruitment of more than 100 apprentices, with 186 now working in various roles / departments across the Trust. The vast majority of which are from our local community.
- New Horizon unit for patients with mental health needs was “exemplary and had improved the patients’ safety, care and outcomes.”
Deborah Wheeler, Director of nursing and midwifery, and Trust lead for our CQC inspection, said:
“Since our inspection, we have taken steps to address the issues raised and have robust plans in place. We have improved our compliance with medicines management and the monitoring of expiry dates, established a clinical forum to review all cases of restraint and rapid tranquilisation across the Trust and are working in partnership with our local Healthwatches to improve patient experience across the Trust.”
Maria Kane, Chief Executive said:
“We are pleased to be recognised as having improved since our last inspection, but we are fully committed to dealing with the issues identified and providing the level of care our patients should expect from us.”
England’s Chief Inspector of Hospitals, Professor Ted Baker, said:
“I am pleased that North Middlesex University Hospital NHS Trust now appears to be moving in the right direction. Although the overall rating remains Requires Improvement, it now has two Good ratings for being caring and well-led.
“Since our last inspection the trust had established, a substantive, experienced and capable leadership team with the skills, abilities, and commitment to provide high-quality services. The trust had made significant improvements to its serious incidents reporting and learning systems.
“We found a strong organisational culture of collaboration, team-working and support and a common focus on improving the quality and sustainability of care and people’s experiences. Staff were proud of the trust as a place to work and spoke highly of the culture and of the leadership team.
“In the future I want to see all the trust’s ratings improve and CQC will be working with the leadership team to help ensure that happens.”
View the full report on the CQC website.
The report includes further areas for improvement, including 7 ‘must dos’ across the three services inspected. We are taking action to fully address these to ensure we deliver on all the improvements required, and maintain our continued progress on improving for our patients, staff and community.