As the 2019 NHS staff survey draws to a close, North Mid's Chief Executive has reminded staff, patients, families and local people that seeking feedback, listening to other people's views, and acting on what they say - good and bad - is a year-round commitment for the Trust.
Maria Kane said:
"The annual NHS staff survey offers a unique opportunity for us to hear from our teams, and we're keen to learn from what they tell us, but the importance of listening to our staff, patients, families and local people is something the North Mid team is committed to year-round.
"We want to hear your concerns, and welcome issues being raised - by patients and staff - within the Trust. We assure you that no-one will be treated unfavourably because they have raised a concern, and it is important to us to know where there are problems.
"We would also wish to assure you that we won’t tolerate abuse of our staff, or between patients, as we want to have a respectful, comfortable and welcoming environment for everyone."
"I speak for the whole North Mid team when I say we are genuinely committed to listening, learning, and acting on what you say. So please keep telling us what you think, where the problems are, and where we can be doing better."
To share your feedback on our services, you can ask your doctor, nurse, therapist or another member of our team to show you how to complete our Friends and Family Test survey, email firstname.lastname@example.org, or visit www.careopinion.org.uk