Patients who underwent cancer treatment at North Mid in 2019 have praised their care experiences in the latest survey, with particular positive feedback for the “helpfulness, kindness and professionalism” of staff.
The annual survey of cancer patients’ experiences is carried out by independent research organisation Picker, on behalf of NHS England, and asked patients who had received treatment for different types of cancer about their overall experience, and detailed aspects of it.
The results show that North Mid patients report they received the information they needed about diagnostic tests, found it easy to contact their clinical nurse specialist, and felt supported with regard to the impact cancer could have on their day-to-day lives.
Patients’ feedback about staff was overwhelmingly positive, with 100% of respondents who made ‘free text’ comment saying that staff were helpful, kind, friendly, and professional, and that communication was clear, and they were given relevant information about their treatment and pathway.
Maria Kane, Chief Executive of North Middlesex University Hospital, said:
“These results are testament to the genuine compassion and kindness that our staff display every day, in line with our Trust values, and I’m delighted to see that this independent survey has captured what I know to be the essence our cancer care.
“In our Forward View, we committed to improving the outcomes and experience of our cancer patients, and this survey shows we’re heading in the right direction. Clearly there is more for us to do, to ensure our cancer services meet the needs and expectations of every one of our patients, but these findings indicate a strong foundation for delivering those improvements, based on a strong platform of patient feedback and responsiveness to what our patients tell us matters to them.”