The trust actively encourages GPs to make hospital appointments via the E-Referral system, formerly know as Choose and Book. This is because:

  • it provides an immediate appointment to the patient by the time they walk out of their appointment
  • there is less chance of referrals going missing as it is a paperless system
  • it's convenient for patients as they can choose when their appointment takes place
  • offering patients a choice of times reduces the number who miss appointments.

Should a convenient appointment slot not be available, please note that the trust automatically receives a list of all patients that require booking on a daily basis. The trust has a dedicated team to ensure that these patients are booked in for their hospital appointment as soon as possible. 

Should a patient wish to book their appointment in the comfort of their own home they can call this telephone number: 034 5608 8888 or visit

We want E-Referral to be used by as many GPs as possible and will do our utmost to ensure it's as easy as possible.  

Our referral centre team is more than happy to resolve any immediate issues you might have with E-Referral and work together to make the system more convenient for you. They can be contacted on 020 8887 2680 or by email at

Can't attend an appointment?
If a patient cannot attend a booked appointment, they must tell us so we can offer it to someone else. Missed appointments cost the hospital about £160. Please call outpatient appointments on 020 8887 3662 (Monday to Friday, 8am–5pm). 

Page last updated: January 2018