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Getting the right treatment - finding services

Getting the right treatment - finding services

Details of all the services we provide at North Middlesex University Hospital and how to access them are in the 'Our Services' section of the website. Inpatient services are mainly accessed by referrals from GPs (family doctors) or hospital doctors. Patients can self-refer to our accident and emergency department (A&E). However it is worth considering the following alternatives: 

Self-care
Keeping a well stocked medicine cabinet at home can help you treat many minor ailments. Colds, coughs, indigestion and many other minor complaints can all be treated with medicines that are available over the counter.  Ask a pharmacist for advice on what medicines to keep at home.  Always follow the instructions on the medicine label and consult your doctor if the illness continues or becomes more severe.

Your local pharmacist
Pharmacists offer professional free health advice at any time - you don't need an appointment.  From coughs and colds to aches and pains, they can give you expert help on everyday illnesses. They can answer questions about prescribed and over-the-counter medicines. Pharmacists can also advise on healthy eating, obesity and giving up smoking.  Some pharmacists have private areas where you can talk in confidence. They may suggest you visit your GP for more serious symptoms. It is possible to purchase many medicines from the chemist without a prescription.

Many pharmacists offer a service known as the Minor Ailment Scheme for free advice and medicine to treat common conditions without needing to visit a GP (your family doctor) to get a prescription. Details of the opening times of local pharmacy opening times are available on the My Health London website

Our local clinical commissioning groups (CCGs) have details of the minor ailments scheme on their websites: Enfield CCG and Haringey CCG

NHS 111 - free telephone help to help you find the right service fast
You can call 111 when you need medical help fast but it’s not a 999 emergency. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. For more information visit www.nhs.uk/111 

NHS Choices website
The NHS Choices website has information about conditions and treatments, an automated symptom checker and information about commonly used medicines. It also provides details of all NHS providers in England, including local GPs (family doctors). Patients may provide and read feedback on NHS services.   

Your GP (family doctor)
Most GPs (family doctors) offer a range of appointment times and open appointment sessions to registered patients. Details of local GP services are on the My Health London website. See "GP Hubs" (below) for information about evening, weekend and public holiday times when GPs are open. 

GP Hubs: evening and weekend GP appointments in Enfield and Haringey

GP Hubs in Enfield: 
Appointments can be booked at an Enfield GP Hub by calling 03000 333 666
Evenings, MondayFriday, 6.30pm-8pm
Weekends and public holidays, 8am-8pm
NHS 111 can also make appointments at the hubs for any Enfield patients who contact them.

Where are the Enfield GP Hubs?
Evergreen Primary Care Centre, 1 Smythe Close, Edmonton N9 0TW 
Carlton House Surgery, 28 Tenniswood Road, Enfield EN1 3LL 
The Woodberry Practice, 1 Woodberry Avenue, Winchmore Hill N21 3LE 
More information: Enfield GP Hubs information leaflet or visit www.enfieldccg.nhs.uk

GP Hubs in Haringey  
Appointments can be booked at a Haringey GP Hub by calling 0330 053 9499
Evenings Monday–Friday, 6.30pm-8.30pm
Weekends and public holidays, 8am-8pm
NHS 111 can also make appointments at the hubs for any Haringey patients who contact them. 

The following links provide information about Haringey GP Hubs in Turkish, Bulgarian and Polish - the three most commonly used languages in our local community after English. 

Where are the Haringey GP Hubs?
Bounds Green Group Practice, Gordon Road, London N11 2PF 
Somerset Gardens Family Health Centre, 4 Creighton Road, London N17 8NW 
Queenswood Medical Practice, 151 Park Road, London N8 8JD 
More information:
 Haringey GP Hubs information leaflet or visit www.haringeyccg.nhs.uk 

Accident & Emergency (A&E)
Major A&E departments assess and treat patients who have serious injuries or illnesses. Generally, you should visit A&E or call 999 for emergencies, such as:

  • loss of consciousness
  • pain that is not relieved by simple analgesia
  • acute confused state
  • persistent, severe chest pain
  • breathing difficulties.
If you are injured or seriously ill, you should go to or be taken to A&E. If an ambulance is needed, you can call 999, the emergency phone number in England. 

Major A&E departments offer access 365 days a year and usually open 24 hours a day. North Middlesex University Hospital's
A&E department is open 24 hours a day, seven days a week, but please note that not all hospitals have an A&E department.

Once you're at an A&E department, a doctor or nurse will assess your condition and decide on further action. You may have to wait a short while before you are seen. There is a national operational standard in place for A&E services under which 95% of people attending A&E should be seen, diagnosed and treated within four hours of arrival. But at busy times it can take longer, so if your condition is not urgent and you are not seriously ill, please use other NHS services listed on this page, if possible. Thank you.

Page last updated: January 2018