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Comments, Suggestions and Complaints

Comments, Suggestions and Complaints

We are committed to providing a high quality service for all our patients, and will do everything possible to make sure that the services we provide are satisfactory. We are constantly developing and improving our services and welcome your views.

Please send your comments, compliments, suggestions and complaints to the clinic, ward staff or manager of the service concerned. You can also use the online feedback page of this website. 

If you wish to make a formal complaint, please contact the trust's complaints and feedback team: 

by email: northmid.complaints@nhs.net

by telephone: 020 8887 3858

or by post at: 

Complaints and feedback team, North Middlesex University Hospital, Sterling Way, London N18 1QX

For formal complaints there is a standard form to complete - download a copy here: 

Complaints procedure
We have a formal complaints procedure – download a copy here:   

Where can I get more advice and help?

The NHS Complaints Advocacy Service offers free independent and confidential advice to help people make a complaint or express a concern about the trust or any other NHS service. They can provide help to make a complaint, and give advice about using the complaints system. They can offer support to help you through the complaints process.  

 

Telephone: 020 3553 5960 or 0300 456 2370 (Monday to Friday, 8am to 6pm)

Email: LondonIHCAS@pohwer.net 

Text: send the word pohwer with your name and number to 81025

Address: London IHCAS Advocacy Hub, POhWER, Hertlands House, Primett Road, Stevenage, Hertfordshire, SG1 3EE

Website: www.pohwer.net 

Twitter: @POhWERadvocacy

Parliamentary and Health Service Ombudsman
If you are not happy with the response to your complaint, please contact us to discuss your concerns and give some thought to having a meeting with us or using the mediation or conciliation process if you haven't done so already.

Alternatively, you can ask the Parliamentary and Health Service Ombudsman for an independent review of your concerns (second stage). The Parliamentary and Health Service Ombudsman is an independent organisation set up to encourage improvements in healthcare. You can contact the ombudsman at:

The Parliamentary and Health Service Ombudsman
Millbank Tower, Millbank, London SW1P 4OP
Tel: 0345 015 4033
www.ombudsman.org.uk

Please send feedback on this page to patient information officer, Sue Mahadooa, at: sue.mahadooa@nhs.net

Page last updated: December 2017