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Useful Contact Numbers for Patients

Useful Contact Numbers for Patients

Hospital services: 

Switchboard
020 8887 2000

Patient advice and liaison service (PALS)
020 8887 3172, northmid.pals@nhs.net 


Complaints and feedback team

020 8887 3858, northmid.complaints@nhs.net

Online patients' feedback - website page

Access to health records
nmu-tr.accessrecords@nhs.net 

To cancel or change an appointment
northmid.centralappointments@nhs.net or alternatively ring 020 8887 3663 / 3664 (Mon-Fri, 8am-5pm). Missed appointments cost the hospital approximately £160. 

To cancel or change a CT scan appointment
northmid.ctscanmailbox@nhs.net

To cancel or change an ultrasound appointment (not for maternity ultrasound)
northmid.ultrasound@nhs.net

Carers' information booklet and carers' passport
We are the first hospital to introduce a carers' passport scheme for carers who are supporting vulnerable patients while they are in hospital and who are regular visitors to the ward. We want to ensure that carers feel fully involved and supported by hospital staff in the care, treatment and discharge of the person they look after. Please read Carers' information booklet and if you have any questions, talk to a member of staff. Carers' can also benefit  from discounted parking charges.

Carers' clinic - from 21 August 2017
From 21 August 2017 we are launching a daily carers' clinic from 1-3pm in the Macmillan pod (level 2 main atrium) in partnership with Enfield Carers Centre. Any carers can book in for a 30 minute appointment for support and advice about services available to them in the local area. Enfield Carers' Centre representative will be in the Macmillan pod and will see anyone booked in for support and advice, together with the Macmillan Cancer Support team to offer support and information regarding any other questions or concerns. Appointments are essential so please book by contacting Alison.boyd1@nhs.net on 020 8887 3992.

North Mid forum
0800 028 6394, northmid.forum@nhs.net

League of Friends 
020 8887 3549

Foundation trust (FT) membership office 
Freephone 0800 028 6394, northmid.ft@nhs.net

Chaplaincy
020 8887 2724 – for non-urgent matters 
020 8887 2000 (switchboard) + bleep 642 – for urgent matters. 

More details on the hospital chaplaincy page of this website.  

Other services:

Enfield GP Hubs offer more GP appointments for Enfield residents 
Appointments can be booked at a Enfield GP Hub by calling 03000 333 666
Evenings Monday - Friday 6.30pm-8pm
Weekends and public holidays 9am-8pm
NHS 111 can also make appointments in the hubs for any relevant patients who come through that route.

Patients can book at Enfield Hubs 
Evergreen Primary Care Centre, 1 Smythe Close, Edmonton N9 0TW 
Carlton House Surgery, 28 Tenniswood Road, Enfield EN1 3LL 
The Woodberry Practice, 1 Woodberry Avenue, Winchmore Hill N21 3LE 
More information: Enfield GP Hubs information leaflet or visit www.enfieldccg.nhs.uk

Haringey GP Hubs offer more GP appointments for Haringey residents 
Appointments can be booked at a Haringey GP Hubs by calling 0330 053 9499
Evenings Monday - Friday 6.30pm-8.30pm
Weekends and public holidays 9am-8pm
NHS 111 can also make appointments in the hubs for any relevant patients who come through that route. 

Patients can book at these Haringey Hubs:
Bounds Green Group Practice, Gordon Road, London N11 2PF 
Somerset Gardens Family Health Centre, 4 Creighton Road, London N17 8NW 
Queenswood Medical Practice, 151 Park Road, London N8 8JD 
More information:
Haringey GP Hubs information leaflet or visit www.haringeyccg.nhs.uk 

Haringey Advice Partnership
Haringey Advice Partnership helps and supports people in Haringey to make decisions and take action by giving them the information, advice and guidance they need, when they need it. Enabling them to make better choices in their lives.  Visit their website to find out more: http://haringeyadvice.org.uk/

NHS 111
Telephone 1-1-1 for the free NHS advice service for urgent but non life-threatening situations 

NHS Choices
www.nhs.uk  national information and feedback website on NHS services 

To find your nearest pharmacist
Visit NHS Choices www.nhs.uk or call 0300 311 22 33

Age UK Enfield
020 8375 4120 – new combined charity for Age Concern and Help the Aged

Age UK Haringey
(closed in 2016) 

Healthwatch Enfield
Room 11, Community House, 311 Fore Street, London, N9 0PZ. Tel: 020 8373 6283
www.healthwatchenfield.co.uk/email: info@healthwatchenfield.co.uk

Healthwatch Haringey
14 Turnpike Lane, London, N8 0PT. Tel: 020 8888 0579, 
www.healthwatchharingey.org.uk/  email: info@healthwatchharingey.org.uk

Mental health emergencies
For help in a mental health crisis, you can call Barnet, Enfield and Haringey Mental Health trust:
020 8702 3800 (Enfield) or 020 8702 6700 (Haringey)  24 hours a day, 7 days a week.


Access to Psychological Therapies (IAPT)
Let's talk IAPT (Improving Access to Psychological Therapies). Free to people aged 16 and over: www.lets-talk-iapt.nhs.uk 
or call:  for East Haringey area: 020 8808 5833; for West Haringey area: 020 3074 2299; for Enfield area: 020 8342 3012

MIND
Charity providing a wide range of local services and support to people with mental health conditions. 
Haringey MIND: 020 8340 2474,
www.mindinharingey.org.uk
Enfield MIND: 020 8887 1480, www.mindinenfield.org.uk

Stay Well This Winter 2016/17
Useful information about NHS services in Haringey and Enfield, including mental health services, to help you stay well in winter 2016/17: 
Stay Well This Winter leaflet
Stay Well This Winter website 
- link to 'stay well' website with further information and links to NHS Choices for information on common conditions

Enfield Sexual Health Services
How to access Enfield Sexual Health Services - link to Echo Clinics website

Haringey Sexual Health Services
How to access Haringey Sexual Health Services here - link to website

Please send feedback on this page to northmid.comms@nhs.net 


Page last updated:September 2017