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Useful Contact Numbers for Patients

Useful Contact Numbers for Patients

North Middlesex University Hospital services: 

Switchboard
020 8887 2000

Patient advice and liaison service (PALS)
020 8887 3172, northmid.pals@nhs.net 


Complaints and feedback team

020 8887 3858, northmid.complaints@nhs.net

Online patients' feedback - website page

Finding us by car or by public transport
Please see the Contact Us section of the website or follow this link

Parking at the hospital
Please see the Contact Us section of the website or follow this link

Hospital map
Please see the Contact Us section of the website or follow this link

Access to health records
nmu-tr.accessrecords@nhs.net 

To cancel or change an appointment
northmid.centralappointments@nhs.net or alternatively ring 020 8887 3663 / 3664 (Mon-Fri, 8am-5pm). Missed appointments cost the hospital approximately £160. 

To cancel or change a CT scan appointment
northmid.ctscanmailbox@nhs.net

To cancel or change an ultrasound appointment (not for maternity ultrasound)
northmid.ultrasound@nhs.net

Carers' information booklet and carers' passport
We were the first hospital to introduce a carers' passport scheme for carers who visit vulnerable patients regularly while they are in hospital. We want to ensure that you feel fully involved and supported by our staff, Please read the Carers' information booklet and if you have any questions, please talk to a member of staff. Carers also benefit  from discounted parking charges.

Carers' clinic 
In August 2017 we launched a daily carers' clinic from 1-3pm in the Macmillan pod (main building, level 2 - please use the lifts in the atrium) in partnership with Enfield Carers Centre. Any carers can book in for a 30 minute appointment for support, information and advice about local services available to help you care for a loved one. It's run by staff from Enfield Carers Centre and Macmillan Cancer Support and they are happy to address any questions you may have. Appointments are essential, so please book by contacting Alison.boyd1@nhs.net on 020 8887 3992.

Charitable donations
If you would like to make a charitable donation please read the information below: 
Cheque/s should be made payable to "North Middlesex Hospital General Charitable Fund". If you would like to specify which department the funds should be directed to, please do so in a covering letter, and the funds will be used in that area for the benefit of patients. The address to send cheque to is as follows:

Finance Department
North Middlesex University Hospital NHS Trust
Sterling Way,
Edmonton,
London N18 1QX
Contact number: 020 8887 3167

North Mid forum
0800 028 6394, northmid.forum@nhs.net

League of Friends 
020 8887 3549 

Chaplaincy
020 8887 2724 – for non-urgent matters 
020 8887 2000 (switchboard) + bleep 642 – for urgent matters. 

More details on the hospital chaplaincy page of this website.  

Other NHS services:

Your GP (family doctor) and GP Hubs
Most GPs (family doctors) offer a range of appointment times and open appointment sessions to registered patients. GP Hubs offer evening, weekend and public holiday services in Enfield and Haringey. Details of local GP services are on the My Health London website

Enfield GP Hubs 
Appointments can be booked at an Enfield GP Hub by calling 03000 333 666
Evenings, MondayFriday, 6.30pm-8pm
Weekends and public holidays, 8am-8pm
NHS 111 can also make appointments at the hubs for any Enfield patients who contact them.

Where are the Enfield GP Hubs?
Evergreen Primary Care Centre, 1 Smythe Close, Edmonton N9 0TW 
Carlton House Surgery, 28 Tenniswood Road, Enfield EN1 3LL 
The Woodberry Practice, 1 Woodberry Avenue, Winchmore Hill N21 3LE 
More information: Enfield GP Hubs information leaflet or visit www.enfieldccg.nhs.uk

Haringey GP Hubs  
Appointments can be booked at a Haringey GP Hub by calling 0330 053 9499
Evenings Monday–Friday, 6.30pm-8.30pm
Weekends and public holidays, 8am-8pm
NHS 111 can also make appointments at the hubs for any Haringey patients who contact them. 

Where are the Haringey GP Hubs?
Bounds Green Group Practice, Gordon Road, London N11 2PF 
Somerset Gardens Family Health Centre, 4 Creighton Road, London N17 8NW 
Queenswood Medical Practice, 151 Park Road, London N8 8JD 
More information: Haringey GP Hubs information leaflet or visit www.haringeyccg.nhs.uk 

NHS 111 - free telephone help to find the right service

You can call 111 when you need medical help fast but it’s not a 999 emergency. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will assess your symptoms and immediately direct you to the best medical care for you.NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. For more information visit www.nhs.uk/111 

NHS Choices
www.nhs.uk  national information and feedback website on NHS services 

To find your nearest pharmacist
Visit NHS Choices www.nhs.uk or call 0300 311 22 33. Pharmacist opening times are also available on the My Health London website.

Mental health emergencies
For help in a mental health crisis, you can call Barnet, Enfield and Haringey Mental Health trust:
020 8702 3800 (Enfield) or 020 8702 6700 (Haringey) 24 hours a day, 7 days a week.

Access to Psychological Therapies (IAPT)
Let's talk IAPT (Improving Access to Psychological Therapies). Free to people aged 16 and over: www.lets-talk-iapt.nhs.uk 
or call:  for East Haringey area: 020 8808 5833; for West Haringey area: 020 3074 2299; for Enfield area: 020 8342 3012

Enfield Community Sexual Health Services - known as ECHO clinics
How to access Enfield Community Sexual Health Services - link to ECHO Clinics website

Haringey Sexual Health Services
How to access Haringey Sexual Health Services here - link to website

Stay Well This Winter 
Useful information about NHS services in Haringey and Enfield, including mental health services, to help you stay well in winter: 
Stay Well This Winter leaflet
Stay Well This Winter website - link to 'stay well' website with further information and links to NHS Choices for information on common conditions

Other useful services

Healthwatch Enfield

Room 11, Community House, 311 Fore Street, London, N9 0PZ. Tel: 020 8373 6283
www.healthwatchenfield.co.uk/email: info@healthwatchenfield.co.uk

Healthwatch Haringey
14 Turnpike Lane, London, N8 0PT. Tel: 020 8888 0579, 
www.healthwatchharingey.org.uk/email: info@healthwatchharingey.org.uk

Age UK Enfield
020 8375 4120 – new combined charity for Age Concern and Help the Aged

Age UK Haringey
(closed in 2016) 

Haringey Advice Partnership
Haringey Advice Partnership helps and supports people in Haringey to make decisions and take action by giving them the information, advice and guidance they need, when they need it. Enabling them to make better choices in their lives.  Visit their website to find out more: http://haringeyadvice.org.uk/

MIND

Charity providing a wide range of local services and support to people with mental health conditions. 
Haringey MIND: 020 8340 2474, www.mindinharingey.org.uk
Enfield MIND: 020 8887 1480, www.mindinenfield.org.uk

Feedback on this page: Please send your feedback to northmid.comms@nhs.net  - thank you.

Page last updated: December 2017