Coronavirus (COVID-19)

Coronavirus (COVID-19)

The use of face coverings when coming to hospital at North Mid

People infected with COVID-19 can have very mild or no respiratory symptoms (asymptomatic) and can transmit the virus to others without being aware of it. 

In line with recent recommendations from the World Health Organisation, we are introducing new measures at North Mid to keep visitors, patients, and staff safe. 

From Monday 15 June 2020 you will need to wear a face covering when you come to hospital as a visitor or outpatient. 

What does this mean for me?
We can all play a role in reducing the spread of coronavirus and keeping our hospitals safe. If you are coming to hospital as a visitor or for planned outpatient care, it is important that you wear a face covering at all times. This is for your safety and the safety of other patients and staff. 

Face coverings can be cloth and/or homemade, and advice on how to wear and make one can be found on the government website. Face coverings worn as part of religious beliefs or cultural practice are also acceptable, providing they are not loose and cover the mouth and nose. 

We are asking that you plan in advance and bring a face covering with you whenever possible, but if you do not have one available when you come to hospital, please see a member of staff on arrival and we will provide you with one. 

If you are currently shielding and have been provided with a surgical face mask for your appointments, please continue to use this. If you have not been provided with a surgical face mask, you should wear a face covering.

For some people, wearing a face covering may be difficult due to physical or mental health conditions. In these instances, other measures will be considered on a case by case basis, for example timed appointments and being seen immediately on arrival.  

If you are a deaf or hearing impaired, our staff have a range of communication options to ensure that they can communicate effectively with you. This might include the use of clear masks where possible, as well as visual aids such as writing things down, speech to text apps and sign language. 
All visitors will be expected to comply with existing social distancing and hand hygiene measures in addition to the face coverings while in the hospital setting.

Visiting arrangements during the COVID-19 pandemic

To protect our patients, staff and services, visiting restrictions have been put in place at North Mid.

This means that visiting for all patients will no longer be allowed until further notice.


Adults coming to our A&E must come alone, unless accompanied for safeguarding reasons. 

Children coming to our A&E can be accompanied by one adult only. 

In-patients with COVID-19 (coronavirus) and patients awaiting test results for COVID-19 are not able to receive visitors.


There are a very small number of exceptions to this:

  • neo-natal intensive care – parents will be allowed to visit
  • labour ward – birth partners will continue to be allowed
  • patients with dementia or learning disabilities, where the presence of a  nominated carer is important to provide the best care that meets the assessed needs of the individual. This may require more than one visit.
  • patients at the end of life, i.e. in the last hours or days of life, where a single visit by a nominated  family member or carer is part of their individual plan for end of life care.

If you are a relative of a patient and want more information, please call 020 8887 3172 or email

Visiting arrangements are under continual review and may change at very short notice. Please check back for latest information.

Contacting patients in our hospital during the Covid-19 pandemic

We know how important it is for families to stay in touch with relatives who are patients in our wards.

Because we have had to restrict visitors to reduce infection risks, we have added new ways to keep in contact:

  • email and we will pass on your message on a handmade card
  • use our donated phones and tablets to Skype or FaceTime your relative - contact our PALS team to arrange on 020 8887 3172 or
  • we can provide a phone for your relative to call you - ask our PALS team to help.

Are you having a baby?

See our maternity page to see how our services are affected during the pandemic.

Protecting our staff

We have introduced a number of measures to help protect our staff while they continue to care for our local community. This includes: 

  • Wearing surgical masks at work
  • Providing non-surgical masks for staff when they are travelling to and from work
  • Providing uniform wash bags so staff can store, transport and wash their uniforms once home from a busy shift, without the worry of cross-contamination
  • Temperature checking all staff when they enter any building on hospital grounds
  • Providing testing to assess if staff have had Covid-19 and if they have the virus.  

    On top of this we have worked with other London Trusts, our Trade Unions and our staff led equality networks to develop an assessment tool for the risk of adverse or serious reactions to Covid-19. We have offered this risk assessment to all of our staff. We want to support and protect all our staff; particularly those staff groups that have been identified at a national level as disproportionally affected by the pandemic. This includes members of staff who are over 60, pregnant, have long term health conditions and are Black, Asian and minority ethnic. 

    Below is information about how many staff have completed the risk assessment. 

Number of staff risk-assessed and percentage of whole workforce:

Total staff

Total risk assessments complete

Percentage of risk assessments complete





Number of black, Asian and minority ethnic (BAME) staff risk assessments completed, and percentage of total risk assessments completed;

Total BAME Staff

Total risk assessments complete

Percentage of risk assessments completed





Percentage of staff risk-assessed by staff group: 

Staff Group Total Staff Total Risk assessments complete Percentage Returned
Add Prof Scientific and Technical 114 102 89%
Additional Clinical Services 580 391 67%
Administrative and Clerical 676 513 76%
Allied Health Professionals 207 181 87%
Estates and Ancillary 35 29 83%
Healthcare Scientists 62 59 95%
Medical and Dental 626 219 35%
Nursing and Midwifery Registered 1233 916 74%
Students 182 62 34%
Total 3715 2472 67%

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Last updated: July 2020