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The North Mid’s latest patient survey results show progress is being made but not all of the improvements in operational and clinical performance have been felt by patients.

The latest survey results from last year published by the CQC 2019 inpatient survey, show improvements in 46 and no change in 4, out of 60 categories, but disappointingly the Trust’s position remains in the bottom 20% of Trusts.  The survey was conducted with patients discharged in July 2019 and just under a third took part.

Positive comments from the survey described staff as friendly, helpful and kind, with overwhelmingly positive feedback for care and treatment generally.  But patients told us in particular that they want to see improvements in noise reduction and disruption on wards, the food and drink offering, discharge processes and the involvement and conversations they have with staff about the care and treatment, though the biggest improvement was about being given clear answers by doctors.

Maria Kane, Chief Executive of North Middlesex University Hospital NHS Trust, welcomed the survey findings.  She said: “These results are completely in line with what our own feedback shows and the improvement priorities we have been working on in the last year.  It is good to see that the survey captured the beginning of our progress in the right direction and we hope that this year’s results will confirm that. 

We have changed our menus and introduced new ways of keeping noise and distractions on our wards down, such as the illuminated Red Hand noise detector we are trialling in maternity and a new night matron, amongst whose duties are supporting patients to have a restful night’s sleep.  

"We know how stressful coming to hospital can be and we are constantly seeking to improve our patients’ experience of both their care and treatment and the ward surroundings.  Our patients need to feel the progress being made and we are using their feedback all the time to learn from their experience.”​