Visiting arrangements during the coronavirus pandemic
In order to protect the health of our patients, staff and local community, we have taken the difficult decision to limit all but essential visiting to our hospital.
Currently no visitors are allowed with the exception of:
- Patients at the end of their life (one nominated visitor allowed each day for 1 hour with no option to swap)
- Patients with specific care needs (such as dementia or other disabilities) where this has been agreed with the relevant matron or director of nursing (One nominated visitor allowed each day for 1 hour with no option to swap)
- Children's services
- Maternity services (as of 12th April 2021)
Please come via our main entrance with photo identification. If you have any mobility issues, we are happy to provide assistance while you are making your visit.
All visitors will be asked about health and coronavirus symptoms before being permitted access into the hospitals, temperature checks will be taken and you will be given a mask to wear througout your visit.
If this visiting policy causes you any worry or extreme concern, please contact our Patient Liaison and Advice Service.
Paediatric Day Assessment Unit (PDAU) & Paediatric Assessment Unit
1 nominated parent or guardian over 18yrs may accompany their child
If the child is an inpatient (non COVID)
2 nominated parents or guardians may visit on alternate days with permission to stay overnight.
The parents or guardians will not be able to visit together unless in exceptional circumstances requested by clinical teams.
If the child is an inpatient and has diagnosed or suspected covid-19
1 nominated parent or guardian to stay with the child and will have to self isolate as per government guidelines.
We have changed our visiting and accompaniment arrangements, in line with Government guidelines from Monday 12 April 2021:
- For all antenatal clinic and ultrasound appointments, 1 nominated adult can accompany you
- If you are in labour or having a planned caesarean section (C-section), 1 nominated adult can come with you.
- If you are booked for an induction of labour, 1 nominated adult can stay with you.
- After you give birth, 1 nominated birth partner can be with you on the postnatal ward during the 2 hour period allocated each day.
- If your child is in neo-natal intensive care, both parents can visit, but only 1 parent will be allowed at the baby's cotside.
Partners will need to wear a surgical mask to visit. We will give you a suitable mask at the entrance to the maternity unit. For safety, we continue to socially distance within the maternity department, so please do not bring other children to appointments. For visitors of those having a baby, please use the maternity entrance, located just off Sterling Way.
As we limited face-to-face visiting, we put in place other options to connect our patients and their families:
- you can request a ‘virtual’ visit via FaceTime, Whatsapp, Skype or Zoom. Please contact our Patient Advice and Liaison Service to arrange this
- you can send your loved one a patient message. Please contact our Patient Advice and Liaison Service to arrange this on 020 8887 3172 or email our PALS team on email@example.com
If you are a relative of a patient and want more information, please call 020 8887 3172 or email our PALS team on firstname.lastname@example.org.
We are committed to keeping our patients, staff and local community safe, and our multi-professional ethics panel is currently reviewing this updated guidance before confirming whether we need to make any changes to our currrent visiting arrangments.
Please check back to this section of our website regularly for latest information and guidance, particulalry before undertaking any visits.
Dropping off food to our patients
While we provide a wide variety of food for patients, you are welcome to drop off food to your relatives.
Please drop this off at the main entrance of the hospital and arrangements will be made for it to be dropped to your loved one.
Please note that we are unable to heat food that is delivered.