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CQC annual survey shows good progress in what patients tell us is important

Results of a nationwide survey of NHS inpatients published today (Tue 12 Sep) reveal North Mid has made substantial improvements in key areas that our patients tell us are highest priority for them, thanks to hard work of staff.

The latest annual survey of hospital inpatients captures views from a sample of more than 1000 patients who underwent inpatient care at North Mid in November 2022. Findings from the poll by the Care Quality Commission (CQC) show North Mid has made strong progress in ensuring patients are able to get a good night’s sleep that isn’t disturbed by noise from staff, other patients, or equipment, and that we have made substantial improvements to help patients feels they talk with our staff about any worries, and that hospital staff did everything possible to control patients’ pain

The survey, which allows NHS trusts to benchmark against other similar NHS providers as well as monitor progress against key standards, also shows North Mid is in the top 20% of NHS trusts for ensuring patients’ privacy during examination or treatment, and that we check in with patients’ for their views on their care throughout their time in hospital.

Responding to the results’ publication, North Mid’s leadership team expressed thanks to all the patients who took the time to respond to the invitation to participate in the annual survey or to share their views about North Mid’s care and treatment in any other way:

Chief nurse for North Mid, Sarah Hayes said:

“Every single person using North Mid’s inpatient services – whether for a planned procedure or because they need emergency admission – should be able to have the highest confidence in the care and treatment they will get, and to know that we set great store by what patients say about their experiences in our care.

“I’m grateful to the hundreds of patients who took the time to share their views about having been an inpatient at North Mid in November last year, when the survey sample was from.

“Thanks to the hard work of our clinical teams and support staff throughout the entire Trust, we can see some substantial progress in some key areas, particularly relating to aspects of the inpatient experience which patients tell us are very important to them, such as having an environment conducive to a good night’s sleep. Our ward teams have worked hard, with specialist input and dedicated input from lots of support services across North Mid to improve on what patients told us was important to them, and I’m really pleased to see that this progress is having a positive noticeable impact for so many patients.

“We know we have much further to go in ensuring we get it right for every patient, every time. So we welcome today’s publication, and will be scrutinising the results to extract all the learning we can, and ensure we incorporate what patients tell us is important to them into our ongoing plans for continual improvement.”

Feedback on any aspect of the treatment, care or other experience of North Mid’s services can be shared with the Trust’s Patient Experience team by emailing northmid.pals@nhs.net, or contacting us on 020 8887 3172. You can also share your views online through our Trust Facebook page at www.facebook.com/NorthMidNHS or by leaving a Google review online.

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