About our Patient liaison and advice service (PALS)

Patient Advice and Liaison Service (PALS) is a free and confidential service which helps you: our patients, relatives and carers with any information, concerns, or problems that you have about the care or service you receive at North Middlesex University Hospital.

Our friendly team can be contacted by phone, e-mail or in writing; you can also visit our offices for a face-to-face conversation if you happen to be at North Middlesex University Hospital. Our contact details are included in the section below.

Patient Advice and Liaison Service (PALS) is here to:

  • help and advise you on any issue relating to your hospital experience. Being in hospital can be scary and at times confusing, we are here to listen and to offer our support
  • help you liaise with various departments in the hospital to resolve your problems and, where appropriate, to refer you to other agencies that can help you
  • help you communicate with your loved ones when they are staying at North Middlesex University Hospital or the people who are looking after them

Our team work to resolve your problems quickly. However, if you feel the need to complain about any aspect of your experience at North Middlesex University Hospital, we will guide you through the complaints procedure.

Our service is open to all our patients, relatives, carers and visitors. Regardless of your condition or issue, we are here to help you!

How to prepare for your visit

It would help us immensely if you had your NHS number or your hospital number when contacting our Patient Advice and Liaison Service (PALS) but please don’t worry, if you don’t have these to hand. We will be able to help you either way.

Meet our team

Patient Advice and Liaison Service (PALS) is overseen by Swati Bhagat-Jones, Head of Patient Experience and Engagement. 

Where to find us

Our friendly Patient Advice and Liaison Service (PALS) is located in the atrium of the main hospital building.