Our patient transport service

We provide patient transport to and from the hospital for eligible patients.

We currently only provide transport to swabbing for those patients who are considered ‘extremely clinically vulnerable’. Other patients should travel by taxi or private car.

How can I book patient transport?

Patients, or their representatives who are seeking transport, can be assessed by calling our call centre on 0333 240 4909. Monday to Friday, 9am-5pm.

Patient transport is provided based on medical need only. Some patients on a low income may be eligible for reimbursement of travel costs through the healthcare travel costs scheme. This funding can be issued in advance, either per journey or in a block sum, depending on the frequency of travel. Find out more information.

If you require the skilled assistance of a carer during their journey, please mention this when you are making a booking and will be assessed for an escort. Only one escort is permitted; they must be a member of your household and be providing a function not provided by the trained driver.